2022 Lexus ES In Houston TX

I am only NOT giving one stars because I feel compelled to say they did do the oil change. I did not purchase my Lexus from here - I purchased it from the Lexus in Clear Lake which was a FABULOUS experience. VERY luxury oriented. My review here is for the service department. The service here is like going to a Kia dealership. I have had over two decades of luxury vehicles - mostly Audi and Cadillac. THIS IS BY FAR THE WORST DEALERSHIP YOU CAN GO TOO! Let's start with the pull in. You pull in to this dim bull pen. NO WELCOME. Extremely outdated. Had to wait in car 10 min to be told where to pull up too. This is NOT the first time this has happened here. I am used to a service advisor greeting and giving me a plan. Second - Don't expect a loaner like EVERY OTHER luxury dealer. You have to wait. TWO hours or get a ride. I have NEVER ONCE had an oil change or service at Audi and not gotten a loaner togo about my day. Third - The OVER RUN - OUT DATED - waiting room. IT IS PACKED TO THE BRIM with people (because the dealership can't afford loaner cars). Relax while you wait at an outdated wooden desk. Do you want snacks??? Perfect - go ask an attendant who monitors snack consumption to make sure they don't give too much. Fourth - Want Status of your car? Don't worry they will send you a link that never updates. It shows arrive the whole entire time. I paid for Lexus extended service package but don't worry it BARELY COVERS ANYTHING!!!!!! Got a text with a ton of charges to the tune of about $1500 on top of the warranty. All of it is insane. I promise you go to any Sewell dealerships and you will understand how horrible this place is. NEVER AGAIN!