Lexus Southwest Houston Reviews & Testimonials
Looking for testimonials and reviews about Lexus Southwest Houston? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
I’ve had 4 years of experience with Lexus of southwest Houston and have always had amazing customer service. I highly recommend this dealership to anyone looking to buy a Lexus!
My experience was exceptional and happened really fast and yet there wasn’t a step missed from searching for a car to the application process to finance. Great salesman and team!
Nice facility, good workstations, timely service and helpful advisors. Shoutout to Marlon. Pricing was reasonable.
I am only NOT giving one stars because I feel compelled to say they did do the oil change.
I did not purchase my Lexus from here - I purchased it from the Lexus in Clear Lake which was a FABULOUS experience. VERY luxury oriented. My review here is for the service department.
The service here is like going to a Kia dealership. I have had over two decades of luxury vehicles - mostly Audi and Cadillac. THIS IS BY FAR THE WORST DEALERSHIP YOU CAN GO TOO!
Let's start with the pull in. You pull in to this ... Read More DealerRater - Aug 14, 2026
Fast and friendly service. The process was real easy . We'll gladly continue to do business with this organization.
Jerry was very responsive and helpful in explaining features on the car. My only criticism was the expectations d push to finish paperwork in a quick time frame. Instructions don’t to do it on your phone then I arrived at dealer and told to do it on the phone versus with a financial person. My friend insisted that they review with me in person. They did follow thru. Car is nice. A lot to process at one time. Reading a little each day. Gas tank much smaller than my Mercedes. I do not like that.
Service dept & tech help is questionable.Took a list of things not done at purchase…still not done
I have been there long time for purchase the car. I liked the service special Thiên Nguyen my dealer.
I had a great experience with my service associate, Kevin Martinez. He was professional, courteous and very helpful throughout the entire process, He took time to explain everything clearly, answered all my questions and made sure my vehicle was properly taken care of. The serviece was efficient as always and the staff friendly and respectful. I really appreciate the excellent customer service and would definitely recommend them to others.
I always take my car to Southwest Lexus for repairs. The quality of work performed is very good. My service associate John kept me informed about the work needed and made certain my questions were answered. When my wait was longer than expected, he arranged a loaner car for my use. I am completely satisfied with the services provided by your team.
It’s good. It’s good. It’s good. It’s good. It’s good. It’s good.
The place for ALL my RX350 services! AWESOME services! Believe in the best customer service!
Service writer, Stephanie, was absolutely fantastic. Car was vacuum and washed before delivering after service. Very professional service department. Nice lounging area.
Seamless from arrival to done. The service writer was accurate about what was needed and the costs. He stayed in contact with me and I was in and out.
The service was exceptional, my service advisor Kevin martinism was excellent advisor. With mapping an appointment , he got me out at a very reasonable time
Easy to book an appointment when you arrive I take care of you right on time and communication is great
Professional service. Employees were competent and courteous. Facilities were clean and comfortable. Wait times were minimal. Excellence in all services. Highly recommend.
People are very friendly and listen to your concern. They make sure we are ok and they asked if we need any help while waiting
Highly recommend anyone to come to Group 1 Southwest Lexus and work with Hai. He was the only person willing to work with me to get a deal done while I was turned down from clear lake Lexus and Northside Lexus!!
I was pleasantly surprised when working with the dealership to purchase a used vehicle. The salesman Ilya Zaretsky was very responsive and wonderful to deal with. I have bought many cars, new and old over the years, this was the easiest one by far.
Always a pleasant experience! The customer service is outstanding and I have the utmost appreciation and gratitude for Kinley as my service advisor, she goes above and beyond in taking care of my service needs and the leadership of Jessie compare to none and it reflects in his staff and operations.
Professional staff, easy online scheduling, and a smooth experience. Highly recommend! Jose Gutierrez has been my service advisor for many years. He is great
I had a great experience today with my car. Kinley was the best ever!!! She was very helpful and a pleasure to deal with.
Service manager was very helpful and knowledgeable would like to come back to do business because of him
Service Representative Outstanding. Facilities are excellent and everyone encountered most courteous & professional . The staff ensures that work is completed in a timely manner.
My advisor Kelly did a great job communicating with me in a timely manner! Thanks again for taking care of me!
Jerry Chen and the Lexus Southwest team did an incredible job of answering our questions, accommodating our needs, and providing honest, transparent pricing. He understood our pricing expectations from the start and met us at a number to get the deal closed. Didn’t experience any pressure tactics. Let us take our time with making sure we were making the right decision. 10/10 would recommend Jerry and Lexus Southwest to anyone looking for a new car.
Excellent dealership with very professional service reps and great communication. Thanks Kevin Martinez! Car was ready when I needed it!
Jose Gutierrez has excellent customer service. He remembers his customer. Service was done timely and promptly.
Easy to work with and no hassles. They had the car and gave me A fair price.
Kevin Martinez, EXCELLENT in service, takes time explaining, make sure you understand the maintenance in your car. Thank you Kevin M
Hunter my service advisor and the technician team at the dealership are fantastic. From the scheduling, drop off, loaner car process - thank you Josephine ! And the timely completion of service is the icing on the cake !
Was shopping for a vehicle and after visiting multiple dealerships, I landed at Lexus Southwest Houston. My experience there was professional and nothing short of fantastic! My dealer was Farzad Askari and I feel lucky to have ended up with him. He was very kind, honest, and patient with me. I honestly have not had a dealer as honest and compassionate as Farzad. Overall, I had a positive experience here and would purchase from this dealership again.
Great service , even washed car provided a loaner , Hans was great 20 k service performed rven gave us a greay aporasil on vehiclre
I had a great experience at Lexus of Southwest Houston. The staff was friendly, professional, and very helpful throughout the entire process.
Our service rep Randy is always very nice and courteous. The service at this dealership is wonderful. I highly recommend.
Great communication all around good service .. very clean building nice workers etc .. will definitely be back at this location
Top notch service as usual. Very communicative and get you in and out quickly. I will always own a Lexus!
Randy was so professional and kept me updated every step of the way. I am very grateful! I love this dealership. Awesome job!
Thank you for the great service ! Everyone is always very helpful and attentive. Thank you all !
Everyone at Lexus Southwest was very kind and knowledgeable, and we never felt pressured to buy!
It’s always a pleasure visiting the center. Everyone is always helpful and you get service with a smile. Thank you.
Cody M was extraordinary and explaining the part needed; great customer service. I will continue to go the this location; thank you Cody !!
Great facilities and professional service. Have purchased multiple vehicles here throughout the years and will continue to do so.
The whole process of buying the car was smooth and quick. Everyone made us feel special! Exceptional from start to finish! Van was so knowledgeable about the car and explained all the features
They are very accommodating and always willing to offer a rental car if necessary. The representative, in my case, Derek, was very knowledgeable, and helpful, and kept me informed of the status of my car
Everyone I encounter at this dealership would bend over backwards to help you answer questions or anything else you might need! Polite and knowledgeable! Great employees!
The dealership is very neat proffessional. Kudos to Mr Jon Laurencwa my service advisor. I will definately recommend this dealership to my piers.
Excellent service very professional and friendly. The estimated time that was given was what I was given
Excellent service from start to finish. I appreciate the smooth experience and will definitely return for future maintenance.
Amazing Experience
A breeze, easy as pie, walk in the park or salsa dancing in New York
Lexus of Southwest Houston isexcellent in service, workmanship, hospitality, and customer service. They take good care of you from the minute you drive up to the minute they present your car back to you. I love how the service advisors keep you inform and thoroughly explain the what, how, where, and why of my vehicle needs. Today, Stephanie took care of me and indeed she did! As my previous advisor, Stephanie also provide superb service. I highly this dealership abd it's service department. Happy and satisfied customer!
I have been going to the service center and consistently receive excellent service and support for maintenance and any repairs needed. My service manager, Hunter B., listens attentively, is respectful and helps me understand the processes. I appreciate him all he does to help me.
I arrived was approached immediately, my service person was told he had a customer, he responded promptly.
Excellent experience from start to finish! The Lexus dealership was professional, honest, and made the entire process easy and stress-free. Farzad was outstanding — friendly, knowledgeable, and never pushy. He answered all my questions and made sure I got exactly what I wanted. I highly recommend both the dealership and Farzad to anyone looking for a great car-buying experience!
very easy to book an appointment, able to speak to a live person. Very professional service team, kept me updated. No surprise charges. Would definitely recommend
They’re very nice to rich customers And very helpful when I had some questions
The service is always impeccable. The time not so much. My service advisor told me I’d be out of there in an hour or an hour and a half. I was there 3 1/2 hours. If he had told me in the beginning the true estimated time it would be no issue.
Took my vehicle to get serviced and while it was being serviced my window was scratched in the process along with the trim on the window. I dropped my vehicle off on a Wednesday and didn’t get a call back until the following Friday of the next week. I really do feel like the people who work in the service department xx you. Would not go back to this location ever again.
Great experience, Great customer service, Great service. Quality work. Hans was absolutely Great. See you at the next service.
Service is always great. Wouldn't even consider going anywhere else. Very easy to schedule appointments.
Every time I’ve been to the service dept.i have always been treated with respect and like my concerns were important to them. Employees well trained!
I get great service at Lexus Southwest. My service manager, Kevin B is always instrumental in getting everything done in a timely manner. They have an excellent communication system to keep me informed about my car.
Fast, friendly service. No pressure to purchase the additional optional work. I would highly recommend.
Hunter makes servicing worthwhile as he gives the best customer service with a smile! Thankful for excellence!
This dealership provides greater services for the past seven years serving my 2019 Lexus ES350, especially my service adviser Josh Garcia.
Provided attention to every detail … and addressed every concern and went beyond and above expectations
Good service by my saleman. The only thing I am not happy with the license plate frame. Instead of Sterling Mc Call Lexus., I have a frame from group 1
Personable + professional are two words that describe my experience with Southwest Lexus. Everyone from my sales rep Jimmy Olguin to Annie Tran the Finance Director made my purchase seamless.
I love the pre owned department four stars, service is really not up to Lexus quality
I waited less than the amount of time predicted and checked out very efficiently. My representative, Steven did an excellent job of keeping me informed along the way. It is my first appointment for my first Lexus and I was VERY impressed.
Greeted politely by Randy, and service was excellent. Treated like a queen and left with a washed car inside and out. Topping it off was valet service to an air conditioned location. Timing was perfect!
Good customer services. Francisco is very helpful. He take good care of my need. To have the car fixed.
At the time of taking appointment, I had clearly mentioned that I needed oil change. The dealer did not do the oil change but tire rotation only. Very disappointing. Also, it took a long time for the car to be brought out for delivery after the payment. No apologies for that.
It didn’t take for long time to complete the service. Thank you very much
Hunter at Sterling McCall Lexus provides the knowledge and experience it takes to get the job done well and a time. He communicates clearly and asks if there any questions, plus he offers access to him directly via text. His friendliness goes a long way. I am leased with my experience at Sterling McCall and will return. Hunter deserves a raise!
Service was fast. Kevin was good. No big surprises. Quote range for ding repair was high.
I did oil change and state inspection together. I waited in the dealership lounge. The services took about one hour and was well done. I will come and do it again next year.
Derrick was extremely helpful and a great advisor. I always feel the employees are always so helpful and attentive.
Very courteous and kind and waiting area very clean. Friendly and worked hard to service my car.
The royal treatment is something I've just newly experienced!
My service advisor, Stephanie was friendly and helpful. She did not try to upsell me on anything, and addressed an underlying issue regarding the reason I came in. I took one star off because I was charged full price, despite booking for the $119 deal online; however, I felt the amount I was charged for their assistance in fixing the underlying issue was an excellent deal and felt the overall price I paid for total services rendered was an amazing value.
Wonderful customer service as always! My service technician Steven Silva is always so welcoming, helpful and informative. He excels at customer service. They also vacuumed my backseat with the complimentary car wash - was a wonderful bonus and surprise as it was much needed with having 2 dogs!!
The people at the Service Department, at Southwest Lexus; were very friendly and helpful. Jose, my advisor was very nice to take the time to explain the work that was going to be done, as well as he was able to complete the recall that I scheduled for the next week. He really did a great service.
Great service and Ashley Udall is one if not the reason why their customer experience is top notch! Always helpful, always explains the service needed, and stays on top of everything by keeping us updated and delivering ahead of schedule!
I have dealt with so many service advisors and counclers throughout Houston area. Ashley is definitely a unicorn. I happened to get the opportunity to work with Ashley recently and received the best service and council. Ashley didn't just focus on the routine schedule service. She made sure that any of my others concerns are taken care of. She assured me that all work will be done at a high standard. I belived it was done perfectly. In addition to her providing a great superior service, her professional attitude and engagement was also admirable. I love the dealership now ... Read More DealerRater - Jul 2, 2026
Steven who is service adviser is excellent. He very professional and polite. He appears to be very knowledgeable
Clean establishment, friendly people, excellent customer service throughout the business. Knowledgeable salesman, General manager is very nice and helps in any way she can.
Excellent service, make me feel comfortable while i am waiting the service of my Lexus.
My Service Advisor Jeffery Peel was great. He was professional and very helpful. The service on my vehicle was thorough and prompt. I appreciate being provided advance notification of needed repairs.
The Lexus Southwest Houston dealership and my service advisor Jeff Peel are very professional, responsive, and efficient. I’ve been using their services for many years and highly recommend them.
Stephanie is great and was quick to keep me updated. When ever I need to go back she will the the service advisor I request
Service represent is friendly and quick. Good experience in shop today! Will share this experience with friends.
I have been using the Lexus service department for many years and they do an excellent job. The service writers are easy to work with and very professional.
Jose Gutierrez is one of the best Service advisors. Where advisor 👍🏽 I have used for the last four years.
Francisco was very professional, knowledgeable, kind, and he was smiling. The work was done on time.
Wonderful service that was very professional, courageous and helpful. I was able to speak to a customer service representative and have my car serviced.
Service is very professional and they do a good job letting you know the status of your car.
Reviews & Testimonials | Lexus Southwest Houston